FAQ

Can I pay by ACH or with a check?
For those purchasing a Church Program and/or 15 or more Small Group Studies, we offer a convenient way for you to pay by ACH. Select “I would like to pay by ACH” and follow the instructions. If you are purchasing fewer than 15 Small Group Studies and need to pay via ACH, or you would like to pay by mailing a check, please email billing@churchesthatheal.com to request an exception.

What bulk pricing is available for Small Group Studies?
The following pricing is available for churches and communities buying a large number of Small Group studies – simply input the quantity desired at checkout and your total will adjust accordingly.
15-29 studies = $44 each
30+ studies = $37 each

I purchased a Church Program and would like other church staff members to have their own logins; how do I set that up?
A Church Program comes with 10 sub-accounts. Once you have logged in to your Church Program account, visit the subscriptions setting on your account management page to assign names and email addresses to those sub-accounts.

Can I use this content if I don’t attend a registered Church That Heals?
Yes. Consider purchasing the Small Group Study. Working through the content presented in the Small Group Study is not dependent on attending one of our Churches That Heal member churches.

How can I “gift” a Small Group Study?
Click the “Join Now” button and select Small Group Study. During checkout there is a box to check if it is a gift. Once that box is checked, you will be asked to enter the recipient’s email address (put the email address of the Small Group Leader). When you have completed checkout, that person will be sent an email with instructions on how to access the content.

How can I “gift” a Church Program to my pastor or church?
Click the “Join Now” button and select Church Program. During checkout there is a box to check if it is a gift. Once that box is checked, you will be asked to enter the recipient’s email address. When you have completed checkout, your pastor/church will be sent an email with instructions on how to access the content.

How can I know if I attend a church that uses Churches That Heals or if someone on my church staff has already purchased a Church Program? 
Please contact hello@churchesthatheal.com with the name of your church or organization and we will be sure to let you know.

Do you offer additional resources that complement Churches That Heal?
Yes. This content is based on the iconic book, Changes that Heal, with over 1,000,000 copies sold. You can purchase wherever books are sold. Also, Churches That Heal member churches continually receive ongoing content on topics surrounding emotional healing and mental health. 

Is Dr. Cloud available to do one-on-one coaching or counseling?
Currently, Dr. Cloud is not taking patients or offering one-on-one coaching sessions.

Is Dr. Cloud available to come speak at my church/group/organization
Dr. Cloud is selective about when and where he travels due to his schedule. We would love to speak with you to see if it is feasible for Dr. Cloud to speak at your event or gathering. Please complete the speaking request form.

Will my Churches That Heal subscription auto-renew after the first year?
Yes, your subscription is set to renew automatically after your first year. If you should choose to update your credit card information, please do so in the account settings once logged into the Churches That Heal platform. The Small Group Study is a one-time purchase and your credit card will not be charged again. 

What is your cancellation policy?
You may cancel at any time, however there are no refunds once purchased. If you cancel within the first year, you will not be auto renewed. To cancel, please email hello@churchesthatheal.com.

May I share my password with others to access my subscription?
You can use the content as intended for one church if purchasing the Church Program. If purchasing the Small Group Study, the Small Group Leader will have the opportunity to invite up to 15 group members to create their own logins. We ask that in good faith you refrain from sharing your log-in and password. Consider purchasing an additional subscription for whomever else may benefit from using this content.

Can I help get the word out to my network about Churches That Heal?
Yes. We would be grateful for you to share. You can go to the Share page on our website for a collection of assets that make it easy for you to help tell others about Churches That Heal.

Someone I told about Churches That Heal would like to join. Where do I send them?
They can visit ChurchesThatHeal.com to sign up.

So, can I take the content and teach it myself?
Yes. We encourage you to experience the content yourself first and then make it your own to preach and teach as you see fit.

Can I promote Dr. Cloud as a guest speaker for our Church Kick Off?
Yes. We have provided marketing materials for you to use within the Church Program. We just ask that you make sure “Dr. Henry Cloud via video” is included on any external marketing materials.

Can I download the content from Churches That Heal?
The platform allows you to download all of the content following purchase. Note that video file sizes are large and download times will vary greatly based on your internet speed.

Is Dr. Cloud available to do media or podcast interviews?
For media or podcast inquiries, please contact media@churchesthatheal.com.

Is Churches That Heal available for licensing and bulk subscriptions?
Yes. For licensing to denominations, church networks, organizations, ministries, multi-site churches, etc., please contact us directly at hello@churchesthatheal.com.

How can I retrieve my password?
Please click FORGOT PASSWORD on the log-in page to reset your password.

Who can I contact for customer service?
Contact us at hello@churchesthatheal.com and we will respond in a timely manner during the workweek. Please be advised that emails on the weekends and holidays will most likely receive a delayed response.

What should I do if I have downloading or streaming issues?
First, please ensure you are on a strong Internet connection. Shared or public WiFi with multiple users sharing the same Internet bandwidth will slow or stop streaming altogether. If possible, make sure your connection is being used only by you at the time of streaming to ensure top quality and experience.